An outpouring of Fortnite players are calling a local board game shop in Ohio for their Fortnite problems and concerns.
Hunter Davies is the assistant manager of Epic Loot Games, a local board game shop that shares a similar name to Fortnite developer Epic Games. Speaking to Kotaku, Davies explained that ever since Fortnite’s popularity skyrocketed, the shop has consistently received calls from fans expressing their problems with purchasing skins, server complaints, and even personal problems.
“There are so many calls—pranks, angry gamers, kids who don’t understand why the support doesn’t have a readily available method of contact,” Davies told Kotaku. “We started telling them to use the website because they can’t actually talk to anyone on the phone.”
Back in March when popular streamer Ninja and musician Drake broke the record for concurrent viewers on a Twitch stream with over 600,000 viewers, Davies says there was a spike in players trying to contact the store. One night saw the shop receive 130 calls.
Epic Games does have a support system but it’s primarily sorted out through email. Employees of Epic Loot Games aren’t able to help frustrated players and will sometimes allow them to vent their grievances.
The Thanos limited time mode in Fortnite is set to end tomorrow and a new mod for Super Mario 64 aims to replicate the Battle Royale craze. For more Fortnite guides and tips, be sure to check out IGN’s Fortnite wiki.