Update: Oculus has confirmed Rifts around the world stopped working this morning due to an expired software certification. The company is currently working to resolve the issue. Below is Oculus’ updated statement:
“Hey everyone – This is an issue with our software certification that we’re still actively working on. For security, we use a certificate to ensure that the software you receive actually comes from Oculus. That certificate has expired, and we’re looking at a few different ways to resolve the issue. We’ll update you with the latest info as available. We recommend you wait until we provide an official fix. Thanks for your patience.”
Original story follows:
Oculus Rift devices around the world stopped working this morning, due to an error notifying users their devices were unable to reach the “Oculus Runtime Service.”
In a post on Twitter, Oculus acknowledged the issue and said it’s currently working on a fix. “We’re aware of an issue impacting people’s ability to use Rift’s software, and we’re working to fix the problem,” the post reads.
Many users have reported the issue on Oculus’ forums. Upon opening the Oculus application, users are greeted with the following error message: “Can’t Reach Oculus Runtime Service: Your Oculus software may be updating. Please wait a minute and try again.” Users are prompted to contact Oculus Support if the problem continues.
Once the error message has appeared, however, Polygon reports that Rift headsets are no longer usable, as there currently seems to be no way to properly restart the Oculus application. The issue may be caused by a lapsed security certificate which expired today.
IGN has reached out to Oculus for comment and will update this story if we receive a response. You can also keep up with the latest updates on Oculus’ support forums.
For more on Oculus, check out the stand-alone Oculus Go VR headset announced late last year.
Brian Barnett is a freelance writer for IGN. You can follow and chat with him (he’s super friendly) on Twitter at @Ribnax.